Refund Policy

Los Angeles County Store Return and Exchange

 

Original Receipt

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item in a Los Angeles County Store store, a valid photo ID is also required.

 

Return & Exchange Period

14 days for all eligible products

 

Nonreturnable Items

Food items are non-returnable.

Sale items are non-returnable.

 

Returns in Store

Avoid shipping charges and receive a refund more quickly by returning your items to Los Angeles County Storein person.

 

Include all original packing materials, manuals and accessories

Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:

US, Canadian or Mexican driver's license

US state-issued ID

Canadian province-issued ID

Matricula Consular

US military-issued ID

Passport

US Laser Visa

US Permanent Resident Card

Returns by Mail

You can also return online purchases through the mail so long as it is shipped to us from within the United States of America. To return your online purchase by mail:

 

Pack your return in the original shipping package, if possible.

Include the packing slip and return label, and indicate the reason for the return.

Include all original packing materials, manuals and accessories.

Send your return to: 

Los Angeles County Store

4333 W Sunset Boulevard

Los Angeles CA 90029

 

For proof of delivery, we recommend that you return items via UPS or insured USPS. Los Angeles County Store does not accept international return and exchange shipments.

 

Refund Method

For online purchases:

Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card will be credited to the gift card.

 

For in-store purchases:

Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash or debit card without a major credit card logo in an amount greater than $600, or paid for by check in an amount greater than $250, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card will be credited to the gift card used.

 

Policy Changes

There are times when we conduct tests on the return and exchange policy in our stores. Return and Exchange policy signage can be found at cash registers in stores and is available as a print out to bring home. It reflects the return and exchange policy for that store.