20 Best Books For Account Managers (2023 Update)

Develop the mindset and presence to successfully manage others for the first time. – if you read nothing else on becoming a new manager, read these 10 articles. – this book will inspire you to: develop your emotional intelligence – influence your colleagues through the science of persuasion – assess your team and enhance its performance – network effectively to achieve business goals and for personal advancement – navigate relationships with employees, bosses, and peers – get support from above – view the big picture in your decision making – balance your team's work and personal life in a high-intensity workplace – this collection of articles includes "becoming the boss," by linda a. hill; "leading the team you inherit," by michael d. watkins; "saving your rookie managers from themselves," by carol a. walker; "managing the high-intensity workplace," by erin reid and lakshmi ramarajan; "harnessing the science of persuasion," robert b. cialdini; "what makes a leader?" by daniel goleman; "the authenticity paradox," by herminia ibarra; "managing your boss," by john j. gabarro and john p. kotter; "how leaders create and use networks," by herminia ibarra and mark lee hunter; "management time: who's got the monkey?" by william oncken, jr., and donald l.

What does it take to keep them going strong? the authors of the new strategic selling and the new conceptual selling present a hard-hitting, no-nonsense book of techniques to improve your most important business relationships.

At the same time, they have found that systematically focusing on such relationships can be a powerful source of strategic advantage and -for some accounts, at least – an effective antidote for transactional selling, commoditized pricing, and eroded margins. but in sixteen years of consulting, the authors have seen most organizations fail more often than they succeed in systematically focusing on such relationships – particularly when they are trying to implement strategic account management programs. this book, through compelling case examples gathered from the authors experiences in helping organizations manage their most critical business relationships, will point out the keys in designing and implementing a strategic account management program. the central theme of the seven keys to managing strategic accounts is that when firms try to develop a strategic account management program, they tend to make common – and crippling – errors. ; the book will present these implementation errors, using disguised case studies of failures, and then will present examples of how other, more successful (and named) firms avoided or overcame these pitfalls. the seven keys to managing strategic accounts has four distinguishing characteristics: – a total focus on designing and implementing strategic account management programs. – twelve punchy chapters focused at executive needs – book will be around 256 pages. – named case studies of successful strategic account management implementation and disguised cases of samp implementation failures. – a competency model for strategic account managers derived from 36 world-class strategic account managers. the book is written as a collaboration between miller heiman and s4 consulting and both companies will be promoting the book extensively through their channels. miller heiman will also be using the book in a class developed around this book.

Customer success managers and account managers are the newest addition to the sales team, whether they and their organizations know it or not.

The authors of the bestsellers the carrot principle and the orange revolution present groundbreaking new findings: in the highest-performing teams and companies, managers create a “culture of belief,” following seven essential steps of leadership. to have any hope of succeeding as a manager, you need to get your people all in. whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture—congratulations—and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. bestselling authors of the carrot principle and the orange revolution, adrian gostick and chester elton return to answer the most overlooked leadership questions of our day: why are some managers able to get their employees to commit wholeheartedly to their culture and give that extra push that leads to outstanding results? and how can managers at any level build and sustain a profitable, vibrant work-group culture of their own? these leading workplace experts teamed up with research giant towers watson to analyze an unprecedented 300,000-person study, and they made a groundbreaking finding: managers of the highest-performing work groups create a “culture of belief.” in these distinctive workplaces, people believe in their leaders and in the company’s vision, values, and goals. employees are not only engaged but also enabled and energized (termed the three es), which leads to astonishing results—average annual revenues three times higher than for organizations lacking such a positive culture. and this was true during a period that included this most recent recession. based on their extensive consulting experience and in-depth interviews with leaders and employees at exceptional companies such as american express, cigna, avis budget, pepsi bottling, and hard rock, the authors present a simple seven-step road map for creating a culture of belief: define a burning platform; create a customer focus; develop agility; share everything; partner with your talent; root for each other; and establish clear accountability. delving into specific how-tos for each step, they share eye-opening stories of exceptional leaders in action, vividly depicting just how these powerful methods can be implemented by any manager. all in draws on cutting-edge psychology and all of the creative genius that have made gostick and elton a must-read for leaders worldwide. this vital resource will empower managers everywhere to inspire a new level of commitment and performance.

Congratulations, you're a manager! after you pop the champagne, accept the shiny new title, and step into this thrilling next chapter of your career, the truth descends like a fog: you don't really know what you're doing. that's exactly how julie zhuo felt when she became a rookie manager at the age of 25. she stared at a long list of logistics–from hiring to firing, from meeting to messaging, from planning to pitching–and faced a thousand questions and uncertainties. how was she supposed to spin teamwork into value? how could she be a good steward of her reports' careers? what was the secret to leading with confidence in new and unexpected situations? now, having managed dozens of teams spanning tens to hundreds of people, julie knows the most important lesson of all: great managers are made, not born. if you care enough to be reading this, then you care enough to be a great manager., julie knows the most important lesson of all: great managers are made, not born. if you care enough to be reading this, then you care enough to be a great manager. the making of a manager is a modern field guide packed everyday examples and transformative insights, including: * how to tell a great manager from an average manager (illustrations included) * when you should look past an awkward interview and hire someone anyway * how to build trust with your reports through not being a boss * where to look when you lose faith and lack the answers whether you're new to the job, a veteran leader, or looking to be promoted, this is the handbook you need to be the kind of manager you wish you had.

With a new foreword by ken blanchard adapting one minute manager techniques to enable successful leadership to happen. using different ways to motivate different kinds of people. leadership and the one minute manager goes straight to the heart of management as it describes the effective, adaptive styles of situational leadership. in clear and simple terms it teaches how to become a flexible and successful leader, fitting your style to the needs of the individual and to the situation at hand, and using the one minute manager techniques to enhance the motivation of others.

National bestsellerwall street journal bestsellerlos angeles times bestsellertoronto star bestsellerbased on his tedx talk "everyday leadership (the lollipop moment)"–voted one of the 15 most inspirational ted talks of all time–this is day one is leadership expert drew dudley's guide to cultivating the behaviors that will help you to succeed and empower those around you. if you're intimidated by the mystique surrounding leadership, this book is for you. dudley simplifies leadership without denying its complexity, demonstrating that leadership in all its forms begins at the same clear and accessible place for everyone: what he calls "day one." day one is when you discover, define, and start to consistently deliver on your foundational leadership values. living that day over and over is what creates leaders, and dudley provides the key tools necessary to craft and commit to your own personal day one, including: a step-by-step process designed to surface your core leadership values and embed them into your daily behaviora roadmap to behavioral changes proven to increase commitment, pride, productivity, and happiness insights into key leadership values that drive performance and impactsharing the process that led him through battles with alcohol, obesity, and personal tragedy, dudley shows you how to develop a relentless commitment to the daily behaviors that will make you a better executive, coach, or teacher, and how you can inspire others to do the same. most of the leadership on the planet comes from people who don't see themselves as leaders. this is day one shows you how to start changing that. through the insights of leaders of all types–ceos, elite athletes, cab drivers, custodians, and everyone in between–dudley helps you understand what your day one needs to look like, reminds you why you're a leader, and makes clear what you can do about it–starting today, on day one.

You're up to 55% more likely to win business with an existing customer than with an outside prospect. from selling millions in high-end video services and managing projects in the new york advertising world, dan englander learned that most companies don't take the right steps to farm repeat business. instead of focusing on time-consuming lead generation tactics, a replicable account management process will produce better and faster returns. englander's 102-step guide will show you how to create one for your business. learn what the top account managers do: systematize repeat business. achieve flexibility and freedom by keeping a barrier between sales and customer or client service. build long-term partnerships by prioritizing experience over output. make life easier by leveraging new apps, tools, and high-tech shortcuts. maximize networking referrals. those who enjoyed spin selling and the art of client serviceare sure to gain a lot from this book, as will fans of the the 4-hour workweek. order today and access a library of digital resources!

You're up to 55% more likely to win business with an existing customer than with an outside prospect. from selling millions in high-end video services and managing projects in the new york advertising world, dan englander learned that most companies don't take the right steps to farm repeat business. instead of focusing on time-consuming lead generation tactics, a replicable account management process will produce better and faster returns. englander's 102-step guide will show you how to create one for your business. learn what the top account managers do: systematize repeat business. achieve flexibility and freedom by keeping a barrier between sales and customer or client service. build long-term partnerships by prioritizing experience over output. make life easier by leveraging new apps, tools, and high-tech shortcuts. maximize networking referrals. those who enjoyed spin selling and the art of client serviceare sure to gain a lot from this book, as will fans of the the 4-hour workweek. order today and access a library of digital resources!

A guide for managers whose team is dispersed over multiple business locations explains how to overcome geographical limitations, establish positive relationships between dispersed employees, and use technology effectively.

They say that numbers don't lie, but what if you can't even read them? discover how great managers use financial data to guide decisions. – financial analysis reports, budgeting reports, forecasting and measuring reports–sometimes they all run together, don't they? – this new edition of a business classic demystifies finance and accounting and gives managers the tools they need to make better decisions. – complete with fresh insights, case studies, and street-level exercises to help non-numbers people master the numbers game, this guide reveals how to: understand the fundamentals of financial analysis, budgeting, and forecasting – interpret balance sheets, income/cash flow statements, and annual reports – sift through conflicting data to find the most relevant figures – locate key information about competitors and suppliers – analyze variances and calculate break-even points and other vital measures – the numbers are too important to allow others to translate for you. the essentials of finance and accounting for nonfinancial managers shows you how to read them yourself. – imagine the impact on future decisions when you grasp not only what the numbers mean but can use that insight to drive your business forward.

Learn to lead others, while managing yourself.becoming a manager for the first time means mastering a new set of business and personal skills. hbr's 10 must reads for new managers collection offers the ideas and strategies to help get you there. included in this set are hbr's 10 must reads for new managers, hbr's 10 must reads on managing people, hbr's 10 must reads on managing yourself, and hbr's 10 must reads on managing across cultures. this unique compilation offers insights from world-class experts on the topics most important to your success as a new manager, including assessing your team and enhancing its performance; developing your emotional intelligence and persuasion skills; navigating relationships with your employees, bosses, and peers; dealing with conflict; giving effective feedback; managing diverse teams; and fortifying your own physical and mental energy. the collection includes forty articles selected by hbr's editors from renowned thought leaders including w. chan kim, renee mauborgne, and daniel goleman and features the indispensable article "managing oneself," by peter f. it's time to develop the mindset and presence to successfully manage others for the first time. hbr's 10 must reads for new managers collection will help you do just that.hbr's 10 must reads series is the definitive collection of ideas and best practices for aspiring and experienced leaders alike. these books offer essential reading selected from the pages of harvard business review on topics critical to the success of every manager. each book is packed with advice and inspiration from leading experts such as clayton christensen, rosabeth moss kanter, john kotter, michael porter, theodore levitt, and rita gunther mcgrath.

Master your role as an effective manager an accessible and practical quick-guide that will help you develop your skills as a manager from paul falcone, author of 101 difficult conversations to have with your employees and renowned hr and leadership expert. being a good manager is not a natural skill for anyone, but it's an easy-to-learn discipline that will allow you to develop a strong team and create an environment that amplifies the skills of everyone on your team. this book breaks down the basics of each aspect that new managers struggle with most. new managers covers key leadership topics facing any manager, including: coaching and mentoring employees inspiring employee engagement fostering teamwork to encourage innovation mastering the art of active listening becoming an effective communicator establishing key metrics to drive business forward how to create a positive relationship between yourself and hr and, much more this quick-guide is an indispensable resource that will guide managers of all levels in becoming their team's favorite boss.

New york times bestseller "after five decades of magisterial output, doris kearns goodwin leads the league of presidential historians. are leaders born or made? where does ambition come from? how does adversity affect the growth of leadership? does the leader make the times or do the times make the leader? in leadership, goodwin draws upon the four presidents she has studied most closely–abraham lincoln, theodore roosevelt, franklin d. roosevelt, and lyndon b. johnson (in civil rights)–to show how they recognized leadership qualities within themselves and were recognized as leaders by others. leadership tells the story of how they all collided with dramatic reversals that disrupted their lives and threatened to shatter forever their ambitions. nonetheless, they all emerged fitted to confront the contours and dilemmas of their times. no common pattern describes the trajectory of leadership. although set apart in background, abilities, and temperament, these men shared a fierce ambition and a deep-seated resilience that enabled them to surmount uncommon hardships. at their best, all four were guided by a sense of moral purpose. at moments of great challenge, they were able to summon their talents to enlarge the opportunities and lives of others. this seminal work provides an accessible and essential road map for aspiring and established leaders in every field. in today's polarized world, these stories of authentic leadership in times of apprehension and fracture take on a singular urgency.

The trusted management classic and go-to guide for anyone facing new responsibilities as a first-time manager, revised and updated to address modern management challenges.

In your career, or anyone's, there is one transition that stands out as the most crucial–going from individual performer to competent manager. new managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. many fail to make the transition successfully. in this timeless, essential book, harvard business school professor and leadership guru linda hill traces the experiences of nineteen new managers over the course of their first year in the role. she reveals the complexity of the transition, highlighting the expectations of the managers, their subordinates, and their superiors. hill shows that becoming a manager is a profound psychological adjustment–a true transformation–as well as a process of learning from experience. and she also offers concrete advice on dealing effectively with organizational politics, developing and leading diverse teams, and how managers can prepare themselves to lead over the course of their careers. no book has captured what it takes to make the crucial transition to leadership at work better than becoming a manager.–

How to apply the key techniques learnt in one-minute manager. this is the companion to the original blockbuster bestseller which has transformed businesses around the world.

How to apply the key techniques learnt in one-minute manager. this is the companion to the original blockbuster bestseller which has transformed businesses around the world.

Habit 1: be proactive use your resourcefulness and initiative to break the barriers to results. habit 2: begin with the end in mind make the great contribution you are capable of making. habit 3: put first things first focus on a few "wildly important goals" and track your progress. habit 4: think win-win make win-win performance agreements to motivate superb performance. habit 5: seek first to understand, then to be understood practice empathic listening and give honest, accurate feedback. habit 6: synergize always seek the third alternative–the truly creative solution or decision. habit 7: sharpen the saw unleash the potential of your team members by tapping the "whole person."